What Happens During a House Lockout Service Call
When you call us for a home lockout, the process is straightforward and transparent. First, a dispatcher gathers your address, the type of door and lock you have, and a brief description of your situation. That information goes directly to the nearest available technician, who arrives in a marked mobile unit stocked with the tools and hardware to handle the widest range of residential locks — from standard door knob locks and deadbolts to the more complex mortise lock systems found in older Elk Grove Village homes and converted multi-unit buildings. Our technicians are trained to assess the lock before touching it, choosing the least invasive technique that still gets you inside safely.
Once on site, we ask for a photo ID and proof of residency — a piece of mail, a lease agreement, or a utility bill works fine. This step protects you as a homeowner or tenant just as much as it protects the property. After verification, we get to work. For a standard pin-tumbler deadbolt, a trained technician can often achieve a non-destructive entry. For a mortise lock — the type with a rectangular metal case mortised into the door's edge, common in brick bungalows and vintage apartment buildings — the process requires specific tools and a different skill set that our team practices regularly. Whatever your lock type, we explain exactly what we are doing and why before we start.



